Marketing Strategy Business to People

Community Management – no course in the world can teach you that!

So, here’s the thing (starting with the bottom line first): Being a community manager is something you have to be born with. You can be trained in the tools of the trade, but the essence has to be there. In that sense, if you are a social media manager, who also does “customer service” online,…

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SocialMedia_vs_Community

Social Media Management Vs. Community Management

[This post was originally posted by me on Linkedin: http://linkd.in/1vU6bXE] I often find myself having to explain potential clients what it is I do as a community manager (and why it sometimes costs more than what other professionals offer). I found this great piece from the Community Roundtable this morning. It’s not a new piece but…

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Facebook Tips: Reputation Management

#Facebook tip: What NOT to do when an angry client writes on your page (based on a true story)

This post has been cooking up in my head for the last week and yesterday I decided to actually write it. I apologize in advance if it’s a long one, as I need to tell you the background story, but I’ll try to keep it as short as I can 🙂 I will start with…

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Marketing Strategy Business to People

Stop wasting your time (and mine)! Thoughts on #marketing, stories and #people

I meet many people in various sectors, doing different kinds of business and I get to communicate with many brands. Almost always the meeting starts with a “tell me what you do” – usually from the CEO or otherwise business representative looking to perhaps hire me and my company for consults or community management service.…

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community management

Community Management as a tool for conversion and retention

A few days ago I saw a quote from Brian Solis saying: “Live your brand the way your customer is“. Brian could not be more right, but sadly this could not be more different and distant from the way online marketing is practiced, at least around me. Community Management is often perceived as being “social…

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